Save time and increase revenue with AI agents
Deploy intelligent agents that handle support queries faster and turn more conversations into leads - working alongside your human team.
SMS
Webchat
"Converso’s AI helpdesk has reduced the volume of insurance policy queries that the support team answer by at least 50%, through easy integration of our AI Agent with our human agents. Together with a future use for lead gen, it has the potential to revolutionize our business!"
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One AI layer for chat context
Unified contact history provides chat memory for agents at every stage of the customer journey
Automate sales support
Deploy lead gen and sales support agents "trained" on your product and company data, so answers are accurate and relevant
Handover to human
Assign more complex AI chats to a human agent, complete with message history for context, so no need to repeat chat
Save lead details
If no human support available, agent saves customer name and contact details for later follow up
Boost customer satisfaction
Customers often struggle to find answers to common questions from a business website or product datasheet. Customer support agents can easily provide answers from a wide range of company information.
Fast, accurate responses
Agent retrieves relevant data from your knowledge base or website, and responds to customers accurately and instantly, increasing trust.
Seamless human input
For more in-depth questions, no need to raise a ticket and wait for a reply - a human agent can enter to upgrade to live chat.
Integrated helpdesk
No need for third party messaging apps - multiple workspaces and inboxes for dedicated teams make it easy to manage customer conversations.
How to get started
Create your own agent and integrate it with a workspace in just a few minutes.
1
Build your agent
Choose lead generation or sales support agent template, and train it on your business and product data.
2
Deploy over channels
Your agent can be omnichannel - deploy across multiple channels for greater reach.
3
Chat with your customers!
Now you have a new sales team member ready to answer customers' queries and generate leads, 24/7!
Turn conversations into actions
AI that follows up, books appointments, and closes deals - saving your time for more high value tasks
Reach customers wherever they are
Deploy your agents on your customers’ favourite channel to provide true omnichannel lead generation and sales support.
Integrate omnichannel AI agents with human agents
Connect agents to your WhatsApp Business Account to receive customer messages and send template messages.
Webchat
Add our widget to your website to live chat with your customers. Or embed a chat window on a web page or social media site.
Voice & more...
Connect over voice, SMS, and Messenger, coming soon….
Boost lead generation
If you delay responding to customers' queries, you can loose sales. With a lead generation AI Agent, you can respond instantly to your prospects' questions, increasing close rate.
Schedule a call
Fix a date when it's more convenient for your customer to talk
Involve a human
Handover to a sales agent for live chat when there's an intent to buy
Add contact to CRM
Save your prospect's name, email and phone number in Contacts, or populate in external CRM
WhatsApp follow up
Proactively follow up webchat with an automated WhatsApp message, or create an outbound campaign
Collaborate as a team
Make it easy to manage customer conversations on multiple channels by working as a team around one unified inbox.
One shared team inbox
Multi-channel messages, internal chat, notes etc are all managed in one inbox. No more messages spread across different inboxes or stuck on personal devices.
Multiple workspaces
Create separate workspaces for multiple agents, each with its own inbox. Define team members for easy chat escalation from the agent.
Assign chats
Assign the most skilled team member in any workspace to respond to a customer, increasing team productivity.
Turn conversations into actions
AI that follows up, books appointments, and closes deals - saving your time for more high value tasks
Automate workflows
AI agents trigger and run back-office processes, saving hours on repetitive actions while keeping humans in the loop where it matters
Automate actions
Fetch a user’s plan details, issue a refund, create a calendar event —chain multiple actions inside a single workflow
Connect apps
Hook into billing and internal systems through APIs and webhooks. Push updates to your CRM or pull usage data from your warehouse—everything stays in sync
Personalise every reply
Replies are populated with customer data so every message feels tailored, accurate and on-brand
Benefits of an AI workforce
Add AI to supercharge your lead gen and sales support processes
No need to work anti-social hours
AI keeps going 24/7, taking away the need for agents to work out-of-hours
More rewarding work
Human agents now have the time to add real value to customers by working on more strategic issues
Coming soon
Customer portal
Personalised responses based on customer profile and service history
Coming soon
Spot trends
AI can analyze and summarise conversations, identify trends and be proactive in tackling upcoming issues
GDPR compliance
All conversations are archived in a tamper-proof secure central repository, providing GDPR compliance and easy auditing*
Message confidentiality
Define which staff members have visibility of defined customers’ conversations